Information We Collect from You
When you register or use the base44 platform, we collect several categories of information to ensure a safe, seamless, and relevant experience. These categories are as follows:
Full name, date of birth, phone number, email address, and password (stored in encrypted form). This information is required to verify your identity and enable secure login to your base44 account.
Device type, operating system, browser version, IP address, and screen resolution. This data is used to optimise how the platform displays and to detect unusual login activity for security purposes.
Details of deposit and withdrawal transactions in Malaysian Ringgit (MYR), including the payment method used such as DuitNow or Boost eWallet. Full bank account numbers are not stored — only the last few digits and bank name are kept for reference.
Records of games played, session times, bets placed, and in-platform navigation patterns. This data is analysed in aggregate to improve the user experience and deliver more relevant content recommendations.
How We Use Your Information
Base44 uses the information collected for specific and legitimate purposes only. We do not sell or use your data for any purpose outside the scope stated here:
- Identity verification and account security — ensuring only the rightful account owner can gain access.
- Financial transaction processing — accurately and securely verifying MYR deposits and withdrawals.
- Customer Support — helping the base44 support team understand account context when handling enquiries.
- Platform Improvement — analysing usage patterns to improve the interface, performance, and game selection.
- Legal Compliance — meeting regulatory requirements in Malaysia, including anti-money laundering compliance.
- Account-related communications — sending important notices about terms changes, transaction confirmations, or security alerts.
We do not use your data for third-party marketing purposes without your consent.
Data Storage, Security and Limited Sharing
How We Protect Your Data
All personal data of base44 users is stored on servers protected with industry-grade encryption. Connections between your device and our servers are secured by SSL protocols, ensuring data cannot be intercepted in transit. Passwords are stored as hashes that cannot be reversed, keeping your account secure even in unforeseen circumstances.
Sharing with Third Parties
Base44 does not sell or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited and necessary situations:
- Payment processors required to complete your MYR deposit or withdrawal transactions.
- Game software providers that require minimum session data to run games within the platform.
- Relevant authorities when required by Malaysian law or a valid court order.
All third-party partners of base44 are required to uphold data protection standards equivalent to those in this policy.
User Rights Over Their Personal Data
As a base44 user in Malaysia, you have clear rights over your personal data. Here is what those rights are and how to exercise them:
You have the right to request a full list of personal information we hold about you. Requests can be submitted through the platform's customer support.
If your information is inaccurate or out of date, you may submit a correction request through the account settings section or by contacting support.
You may request account closure and deletion of your personal data. Certain data may be retained for a period required by law before being permanently deleted.
To exercise any of the above rights, please contact the base44 customer support team via the in-platform live chat or by emailing [email protected]. Requests will be processed within a reasonable timeframe in accordance with applicable legal requirements.
Policy Changes and How to Contact Us
Privacy Policy Updates
Base44 reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or technologies used. Where significant changes occur, users will be notified via email or an in-platform notice before the changes take effect. Continued use of the platform following such notice constitutes acceptance of the updated policy.
You are encouraged to check this page periodically to stay informed of the latest data protection terms applied by base44.
Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how base44 handles your personal data, please contact our support team. For more information about our services and general enquiries, you may also refer to the frequently asked questions which provides guides in Bahasa Melayu.
Email: [email protected]
- Data stored on secure servers
- SSL encryption for all communications
- No sale of data to third parties
- Right to access, correction & erasure
- Malaysian Legal Compliance
- Policy change notifications to users
Your Data Is Protected at base44
We are committed to handling your personal information with the utmost responsibility. Register or log in with the confidence that your privacy is always our priority.